At Growli, our promise is to deliver our nutritionally complete food direct to you, in order to support your efforts towards a healthier diet. We pride ourselves in providing outstanding customer support, therefore If you are not pleased with your order, please do get in touch and let us know.

We are a friendly bunch here and will offer you an exchange or refund if we are notified within 20 days of your product delivery.

Customer care: [email protected]
Complaints: [email protected]
Returns: [email protected]


If you are not satisfied with the way in which we have handled the order, return, replacement or refund of any item, please contact our complaints resolution department via [email protected] or by post to Complaints Resolution Department, Growli Foods Ltd, Shelton House Saddlery, Dovecote Farm, Orston, Nottingham NG
or your refund. 

We can only refund postage costs if we have sent you the wrong item or if there is a quality issue with your goods. 

We cannot be held responsible for non-delivery of returned goods. We will replace any faulty items like-for-like, or if the item is no longer available, will refund the original payment method.

Your Statutory Rights

Our Complaints Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government’s website at: